It Support Analyst – Desktop Support Specialist Jobs in Massachusetts

Provide level 1 and level 2 technical support to internal employees in a primarily remote capacity

3+ years of PC support experience

Experience supporting all Microsoft Office applications required

Experience with MAC computers and iPhones a plus

Lotus Notes experience a plus, not required

Responsibilities of the Desktop Support Specialist:

• 2+ years of progressive experience in the desktop environment.

• Advanced knowledge and understanding of Windows desktop operating systems.

• Intermediate knowledge and understanding of LAN environments

• Intermediate knowledge of communication protocols

• Intermediate knowledge of PC-to-Mainframe access.

• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)

Provide remote desktop support to off-site or remote users, resolving technical issues through remote access tools or phone support.

Strong technical knowledge of desktop hardware, operating systems (Windows, macOS), software applications, and network connectivity.

Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.

Troubleshoot and resolve issues related to desktop computers and related equipment.

Ensure proper user authentication and authorization.

Bachelor's degree in computer science, information technology, or a related field is preferred.

Manage the daily operation and support of company technology.

5+ years' experience working with computers, servers, networks, A/V equipment preferred

Must be highly motivated, possess strong organizational skills.

Excellent communication skills, both verbal and written.

Responsible for companywide computer and phone systems (for staff and residents).

Responsible for supporting staff with hardware and software needs and addressing problems.