Supervisor Inflight Jobs

Excellent interpersonal skills with experience in team processes

Works closely with FAA, TSA, DOT, and industry organizations to ensure training content complies with regulatory requirements

Continuously monitors training content for quality assurance by observing classes and seeking input from instructors, class managers and students

Bachelor’s degree in relevant field or equivalent experience/training

3+ years of relevant experience

Airline operational experience to comprehend cabin crew and Flight Service terminology and procedures

This job is a member of the Inflight Team within the Customer Experience Division.

Must be able to travel and be away from home 25% of the month

Current Inflight, Passenger Service or Passenger Sales experience

Excellent interpersonal, planning and organizational skill

Must be able to Meet the qualifications to train as a flight attendant, to enable better leadership of your team

Successfully perform physical requirements of the job, including emergency evacuation drills

Functional knowledge of IFS team management tools such as MyTeam, DBMS (Data Base Management System), MSS (Managers Self Service).

Experience in corporate expense and travel management policy and procedures.

Possess advanced computer skills in Microsoft Outlook and strong working knowledge of Windows-based applications.

Expert level written and verbal communication skills, strong decision-making ability and attention to detail are equally important.

Proven experience as a team player, experience with completing various tasks on-time with high quality.

Have the necessary skills to effectively write business correspondence.

Experience working with a contract labor group and knowledge of the flight attendant JCBA

This job is a member of the Inflight Team within the Customer Experience Division.

Previous call center/contact center experience

Knowledge in SABRE, DECS and RES

Ability to make independent decisions and collaborate with manager and team members

Strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization

Provides compliance assistance and guidance to ensure Inflight Crewmembers’ adherence to safety and regulatory requirements

High School Diploma or General Education Development (GED) Diploma

Three (3) years customer service, sales, or airline experience, OR one (1) year JetBlue CEX experience

One (1) year leadership or Supervision experience, preferably in the Airline industry

Knowledge of basic computer and electronic tablet devices

Able to work as a team to deliver the JetBlue Experience