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Substitute It User Support Technician Jobs in Florida

User Support Technician - Remote Option Available
By Akerman LLP At , Orlando, 32801, Fl

Job Details Description Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National ...

User Support Technician - Remote Option Available
By Akerman LLP At Orlando, FL, United States

Akerman LLP, a top 100 U.S. law firm serving clients across the Americas, is seeking a User Support Technician for its National Information Technology Department. This position will provide front line ...

It User Support Specialist Ii
By TIAA At , Charlotte, Nc $22.13 - $36.89 an hour
Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods.
Vocational and/or Technical Education Preferred
Monitors lower level IT User Support Specialists to ensure effective and time resolution of users’ problems, queries or complaints.
Ensures that plans are in place for responding to situations such as service outages.
Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
It User Support Specialist Ii-1
By TIAA At , Charlotte, Nc $22.13 - $36.89 an hour
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.
Provide end user training and knowledge documentation
Vocational and/or Technical Education Preferred
Coordinate the disposition of assets from other regions in order to manage and balance inventory.
Provide high level on-site call center support
Senior It User Support Specialist
By TIAA At , Charlotte, Nc $25.75 - $42.91 an hour
Comply with and support ITIL change-incident-problem-asset management processes and work instructions
Perform and assist with asset management duties including updating the authoritative CMDB System. Tracks IT assets and monitors asset management systems.
Assist with the development of Asset Management processes.
Conduct research on orders, provide status updates to management and work with vendors to reconcile purchase orders.
Provide end user training and knowledge documentation
Coordinate the disposition of assets from other regions in order to manage and balance inventory.

Are you looking for a job that allows you to use your technical skills to help others? We are looking for a User Support Technician to join our team and provide exceptional customer service to our users. You will be responsible for troubleshooting technical issues, providing technical advice, and helping users get the most out of our products. If you are passionate about technology and helping others, this is the job for you!

Overview The Substitute It User Support Technician is responsible for providing technical support to users of Substitute It, a cloud-based substitute teacher management system. This position requires excellent customer service skills and the ability to troubleshoot technical issues. Detailed Job Description The Substitute It User Support Technician is responsible for providing technical support to Substitute It users. This includes troubleshooting technical issues, responding to customer inquiries, and providing technical assistance. The Substitute It User Support Technician will also be responsible for creating and maintaining user accounts, as well as providing training and support to new users. Job Skills Required
• Excellent customer service skills
• Knowledge of Substitute It software
• Ability to troubleshoot technical issues
• Knowledge of computer hardware and software
• Ability to communicate effectively
• Ability to work independently
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of Substitute It software
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
Job Knowledge
• Knowledge of Substitute It software
• Knowledge of computer hardware and software
• Knowledge of customer service principles
• Knowledge of technical support principles
Job Experience
• Previous experience in customer service or technical support
• Previous experience with Substitute It software
Job Responsibilities
• Respond to customer inquiries and provide technical assistance
• Troubleshoot technical issues
• Create and maintain user accounts
• Provide training and support to new users
• Monitor system performance and make necessary adjustments
• Update user documentation and training materials