Store Communications Specialist Jobs

Interfaces with and presents up to all levels of management (President, Vice Presidents, District Managers and stores).

Responsible for driving cultural support and changes through communications like newsletters, associate commitments, messaging and field management meetings.

Provides support for all Field Management as needed. For example, compliance reporting, forming work committees, special projects, research, etc.

Responsible for managing data collection as needed through task management or other online survey tools.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Manages the scheduling and execution of rollouts of Store initiatives other projects to stores as needed.

Streamline and simplify processes to elevate the associate experience and the customer experience.

Provide leadership and support on Store & Field processes to ensure the field is positioned to execute with excellence.

Operationalize and standardize existing policies and procedures, enabling field associates to serve customers with excellence.

Develop and write communications in a variety of voices and styles for numerous channels, including email and internal communication platform.

Work directly and collaboratively with clients and leaders to identify projects and create timely, effective and meaningful communications.

Serve as a change agent for improvements by identifying areas of misalignment and stimulating change.

Leads strategy for major change management including content, experience, and development of communications and support plans.

Oversees training and development of employees directly and indirectly managed and makes effective staffing decisions.

10+ years of experience in communications in a mid to large company setting.

Proven exceptional communications skills in all forms. Ability to produce high quality communication and clear, concise, well-presented materials.

Proven skills in conflict analysis and resolution with a track record of successful and mutually beneficial results.

Advanced computer skills to include MS Excel, Visio, Word, PowerPoint, Mural, SharePoint

Experience with managing store team workload and labor management practices.

BA/BS degree and 2-3 years relevant experience or equivalent combination of education and relevant experience.

Expert knowledge of WFM store operations and processes – Perishable, Prepared Foods, and Bakery Teams specifically.

Exhibits excellent knowledge of store operations and how communication impacts productivity.

Experience with data and analytics. Trend analysis reporting.

Advanced verbal, written, copywriting, and editing skills (business and technical writing). Able to present ideas with clarity and vision.