Spanish Support Specialist Jobs in New York

Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge

1-3 years of experience providing Technical Customer Service, SaaS Customer Support, or Customer Support over the phone

Exceptional written and verbal communication skills

Bilingual - Fluency in Spanish is a requirement for this role (additional languages (French) highly preferred)

Previous experience with a customer support ticketing system is nice to have but not required; FreshDesk is our current ticketing platform

Comfortable working in a remote environment

Identify isolated customer experiences and escalate important issues.

1+ years customer-facing experience required in a similar role (retail, hospitality, online support).

Retirement benefits with employer match

$100 per month remote Stipend

Respond to customer-submitted live chats and email in a timely manner

Queue-based, typing work will account for approximately 90% of the role.