It Customer Solutions Principal
By FedEx Ground At Memphis, TN, United States
A top notch leadership team with the experience needed to grow and develop your career.
A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
A strong FedEx brand consistently ranked among the world's most admired and trusted employers.
An open mind for new ideas and creative methods.
Ability to follow policies and procedures.
Ability to read, write and interpret information.

Are you looking for an IT Solutions Partner that can help you take your business to the next level? Look no further! We offer comprehensive IT solutions that are tailored to your specific needs. Our team of experienced professionals will work with you to develop innovative solutions that will help you reach your goals. Contact us today to learn more about how we can help you succeed!

Overview An IT Solutions Partner is a professional who provides IT solutions to businesses and organizations. They are responsible for understanding the needs of the customer and providing the best possible solution to meet those needs. They must be knowledgeable in a variety of IT solutions, including hardware, software, networking, and cloud computing. Detailed Job Description An IT Solutions Partner is responsible for providing IT solutions to businesses and organizations. They must be knowledgeable in a variety of IT solutions, including hardware, software, networking, and cloud computing. They must be able to assess the customer’s needs and provide the best possible solution to meet those needs. They must be able to communicate effectively with customers and other IT professionals. They must be able to troubleshoot and resolve technical issues. They must be able to provide technical support and training to customers. Job Skills Required
• Knowledge of a variety of IT solutions, including hardware, software, networking, and cloud computing
• Ability to assess customer needs and provide the best possible solution
• Ability to communicate effectively with customers and other IT professionals
• Ability to troubleshoot and resolve technical issues
• Ability to provide technical support and training to customers
• Knowledge of customer service principles and practices
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 5 years of experience in IT solutions
• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of a variety of IT solutions, including hardware, software, networking, and cloud computing
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting and resolving technical issues
• Knowledge of providing technical support and training to customers
Job Experience
• At least 5 years of experience in IT solutions
• Experience in customer service
• Experience in troubleshooting and resolving technical issues
• Experience in providing technical support and training to customers
Job Responsibilities
• Assess customer needs and provide the best possible solution
• Communicate effectively with customers and other IT professionals
• Troubleshoot and resolve technical issues
• Provide technical support and training to customers
• Monitor customer satisfaction and provide feedback
• Maintain records of customer interactions and transactions