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Solutions Center Representative Jobs in Washington

Customer Solutions Representative Jobs
By ChemPoint At Bellevue, WA, United States
Benefits start first day of hire, including PTO accrual.
Bachelor's degree from a fully accredited four-year institution or equivalent work experience.
Experience in Business-to-Business service organization or 1 year of experience in equivalent job(s) preferred.
Experience with Microsoft Suite of products (Office 365, Dynamics) preferred.
Distribution/supply chain/logistics experience a plus but not required.
Hybrid in office/WFH model after training.

Are you looking for a job that will give you the opportunity to help people and make a difference in their lives? Look no further! We are looking for a Solutions Center Representative to join our team and provide exceptional customer service to our clients. You will be the first point of contact for our customers and will be responsible for resolving their inquiries and providing them with the best possible solutions. If you have a passion for helping others and are looking for a rewarding career, this is the job for you!

A Solutions Center Representative is a customer service professional who provides technical support and assistance to customers. They are responsible for troubleshooting customer issues, providing technical advice, and resolving customer complaints.

What is Solutions Center Representative Skills Required?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to troubleshoot and problem-solve
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks

What is Solutions Center Representative Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training in computer systems and software

What is Solutions Center Representative Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of customer service software, databases, and tools

What is Solutions Center Representative Experience?

• Previous customer service experience
• Previous experience in a technical support role

What is Solutions Center Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot customer issues and provide technical advice
• Resolve customer complaints in a timely manner
• Document customer interactions and provide feedback
• Follow up with customers to ensure satisfaction
• Maintain customer records and update customer information
• Monitor customer service metrics and