Software Support Representative Jobs in Pennsylvania

Provide data and reporting of key performance indicators (KPIs) and trends to management and other stakeholders.

Excellent customer service skills; and prior experience using a Customer Ticketing system.

Maintain working knowledge of products and/or services

1-3 years’ experience delivering excellent customer service; technology or quick service restaurant environment preferred

Answer incoming customer and field engineer telephone calls in a courteous and professional manner

Assist customers, engineers, and end users with questions on product installation, usage, and implementation