Software Support Representative Jobs

Provide data and reporting of key performance indicators (KPIs) and trends to management and other stakeholders.

Excellent customer service skills; and prior experience using a Customer Ticketing system.

Maintain working knowledge of products and/or services

1-3 years’ experience delivering excellent customer service; technology or quick service restaurant environment preferred

Answer incoming customer and field engineer telephone calls in a courteous and professional manner

Assist customers, engineers, and end users with questions on product installation, usage, and implementation

Experience with Solution Selling, Customer Centric Selling, Strategic Selling, SPIN Selling, or Sandler is preferred

Experience developing wining strategies and implementing the appropriate tactics

Success selling technology with a track record of exceeding quota

1-2 years minimum in software sales, preferably with enterprise software companies selling financial applications

A team player who works well in a collaborative environment and supports their colleagues

A professional who "leans-in" and takes initiative

Provide technical support for new and experienced Runway users via email and chat

Experience with providing high-touch customer support over email, phone, and/or chat

We use Zendesk at Runway, so prior experience is a nice to have but not required

Handle inquiries and feedback provided by members of our Runway community through our public Discord server

Investigate and escalate any problems around the product or payment transactions to the appropriate team member

Effectively follow up and close Zendesk tickets with proper notes