Social Media Digital Specialist Jobs in Illinois

Excellent project management skills, ability to work independently, organize workload efficiently, and effectively communicate updates

3 to 5 years of hands-on social media experience in a professional services organization or within a Fortune 500 company

Strong analytical skills, ability to synthesize and provide recommendations

Strong interpersonal skills, ability to interact effectively at all levels

Eagerness to learn and can-do attitude, willing to take on new projects and expand social media marketing capabilities

Collaborate cross-functionally within marketing, consulting, and human resource teams to support social media story development and create compelling, original content.

Sports, entertainment or agency social media or community management experience preferred

Knowledge and experience with social media publishing and social listening platforms (Hootsuite, Sprout, Khoros, Talkwalker etc.)

At least 1-2 years of relevant work experience

Extensive knowledge and mastery of social channel mechanics and best practices

Willingness to appear on camera is important, past on camera experience a plus

Experience in design programs like Canva, Figma, Adobe Photoshop or similar

Manage multiple platforms within the social media realm with efficiency and dedication to customer satisfaction and service level requirements 

Manage customer communications to resolution utilizing channels of Voice, Chat, Email, and/or social media platforms 

Minimum 2 years’ experience in a customer service position, call center experience preferred 

1+ years of experience in an online customer support role that includes live chat. 

Experience with social media websites (i.e. Facebook, Twitter, Yahoo Answers, YouTube, etc.) 

Experience working in a major ecommerce customer support environment preferred 

Strong analytical skills and experience with data analysis and reporting.

Create and manage media campaigns across various platforms, including social media, email, and web.

Manage and create compelling online content, including blog posts, videos, and social media posts.

Minimum of 3 years of experience in digital media, product marketing, or a related field.

Experience with media campaigns and social media strategy.

Knowledge of search engine optimization (SEO) best practices.