Social Media And Customer Experience Specialist Jobs

Demonstrated excellent written and verbal communication skills with proven client-facing experience.

2+ years of experience managing software implementation, workflows, delivery, and integration projects at a SaaS, CRM or Marketing company .

Strong documentation skills with the ability to create process and systems documentation in a clear, concise, and precise manner.

Experience with paperless processes or e-Sign (Electronic Signature) workflow solutions.

Highly organized with the ability to prioritize quickly and redirect resources when needed by customers and/or internal requirements.

Experience in CRM systems, SaaS, software implementation or a fast-growing startup is preferred.

-E-commerce fulfillment, inventory management, purchasing, and customer experience management and have direct to consumer touch points.

Use necessary customer management applications to record customer information for future orders and follow up

Fulfillment and Customer Experience Specialist

Mohala Eyewear can offer you:

Calling all aspiring e-commerce and fashion entrepreneurs!

- A purpose driven work environment where your work empowers girls worldwide.

Manage a wide array of escalated customer situations and brings an expert level of knowledge and resolution.

Also responsible for other Duties/Projects as assigned by business management as needed.

Ability to thrive in a dynamic virtual environment while providing a VIP experience for our customers and minimizing customer effort

Ability to develop in-depth knowledge of assigned functional areas.

Prior experience in a similar environment (call center or customer service environment is ideal).

2 years Experience in an online community moderator, editing, or analyst position.

Collaborate with developers and managers to improve services by sharing feedback and insights from customer interactions.

Although not required, having visual design skills is a plus.

Provide assistance to customers through various channels such as our website, email, and Meta platform.

Respond to user questions and requests about purchases to support sales efforts.

Maintain regular communication with customers, answer their queries, and provide support to resolve any issues or problems they may encounter.

Analyze common customer requests and prepare a weekly report to share with the team.