It Site Support Engineer Ii Jobs in Ohio , Employment

Are you looking for a challenging and rewarding role as a Site Support Engineer? We are looking for an experienced engineer to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving technical issues, as well as providing technical advice and guidance. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview A Site Support Engineer is responsible for providing technical support to customers and clients onsite. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and ensuring customer satisfaction. Detailed Job Description A Site Support Engineer is responsible for providing technical support to customers and clients onsite. They are responsible for troubleshooting and resolving technical issues, providing technical advice, and ensuring customer satisfaction. They must be able to diagnose and repair hardware and software issues, as well as configure and install new systems. They must be able to communicate effectively with customers and other staff members, and must be able to work independently and as part of a team. Job Skills Required

• Technical knowledge and experience in hardware and software troubleshooting and repair

• Knowledge of computer networking and systems

• Excellent customer service and communication skills

• Ability to work independently and as part of a team

• Ability to diagnose and resolve complex technical issues

• Ability to install and configure new systems

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• Relevant certifications in hardware and software

• Previous experience in a technical support role

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of computer networking and systems

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting and problem-solving techniques

Job Experience

• Previous experience in a technical support role

• Previous experience in customer service

Job Responsibilities

• Provide technical support to customers and clients onsite

• Troubleshoot and resolve technical issues

• Provide technical advice and assistance

• Install and configure new systems

• Diagnose and repair hardware and software issues

• Communicate effectively with customers and other staff members

• Ensure customer satisfaction