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2Nd Shift Customer Service Specialist Jobs in Arkansas

E-Commerce Customer Service Specialist (1St Shift)
By Longchamp At United States
Liaise with our Operations, Buying, Finance & Logistics teams for order management.
Utilize interactions with the end-consumer to identify and suggest ways to improve the customer experience through improved processes and site updates.
Two plus years of customer service, e-commerce and or retail experience, preferably in fashion or luxury retail.
E-commerce background, experience Salesforce, Cegid, Adyen products is a plus.
Must be able to manage heavy customer phone lines and emails.
Boost conversion rates by turning visitors into buyers, upselling and suggesting add-ons to increase UPT’s.
Customer Care Specialist --2Nd Shift
By Teleperformance Guatemala S.A At United States
Benefits Of Working With TP Include:
•Full Benefits (Medical, Dental, Vision, 401k and more)
•Have excellent communications skills, both oral and written
•Ability to work remotely in a virtual team environment
•Employee wellness and engagement programs
Customer Care Specialist --2nd Shift
Customer Service Fraud Liaison Specialist (Remote) (2Nd Shift)
By U.S. Bank At United States
Proven time management skills / ability to multitask
Minimum 18 months of customer service related experience
Successfully completed specialized skill training in one of the following specialty skills: CCU, E-mail, Internet, Operations, and Fraud Support
Effective problem-solving and negotiation skills
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Customer Experience Specialist - 2Nd Shift
By U.S. Bank At United States
Proven time management skills / ability to multitask
Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Minimum 18 months of customer service-related experience
Effective problem-solving and negotiation skills
Experience interacting positively with unsatisfied customers

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a 2nd Shift Customer Service Specialist to join our team! As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our customers, resolving customer inquiries, and providing support to our team. If you are a motivated individual with excellent communication and problem-solving skills, we want to hear from you!

Overview:

The 2nd Shift Customer Service Specialist is responsible for providing excellent customer service to customers in a timely and professional manner. This position requires the ability to handle customer inquiries, complaints, and requests in a courteous and efficient manner. The 2nd Shift Customer Service Specialist must be able to work independently and as part of a team.

Detailed Job Description:

The 2nd Shift Customer Service Specialist is responsible for providing excellent customer service to customers in a timely and professional manner. This position requires the ability to handle customer inquiries, complaints, and requests in a courteous and efficient manner. The 2nd Shift Customer Service Specialist must be able to work independently and as part of a team. Responsibilities include but are not limited to:

• Responding to customer inquiries and complaints in a timely and professional manner
• Answering customer questions and providing accurate information
• Processing customer orders and payments
• Maintaining customer records and accounts
• Resolving customer issues and complaints
• Updating customer information in the system
• Generating reports and providing customer feedback
• Assisting with other customer service related tasks as needed

What is 2Nd Shift Customer Service Specialist Job Skills Required?

• Excellent customer service skills
• Ability to work independently and as part of a team
• Excellent communication and interpersonal skills
• Ability to multi-task and prioritize tasks
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Knowledge of customer service software

What is 2Nd Shift Customer Service Specialist Job Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Ability to work flexible hours

What is 2Nd Shift Customer Service Specialist Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of Microsoft Office Suite

What is 2Nd Shift Customer Service Specialist Job Experience?

• Previous customer service experience
• Experience in a fast-paced environment

What is 2Nd Shift Customer Service Specialist Job Responsibilities?

• Responding to customer inquiries and complaints in a timely and professional manner
• Answering customer questions and providing accurate information
• Processing customer orders and payments
• Maintaining customer records and accounts
• Resolving customer issues and complaints
• Updating customer information in the system
• Generating reports and providing customer feedback
• Assisting with other customer service related tasks as needed