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2Nd Shift Answering Service Rep Jobs in Maine

Answering Service Operator - 3Rd Shift
By MASCO Services Call Center At , Boston, Ma $20 - $24 an hour
Two or more years of call center experience
Excellent interpersonal and communication skills
Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
Responding to requests from staff regarding hospital staff after-hours.
Update databases, schedules and directories.

Are you looking for a challenging and rewarding job that allows you to work flexible hours? We are looking for a motivated and customer-oriented 2nd Shift Answering Service Rep to join our team! As a 2nd Shift Answering Service Rep, you will be responsible for providing excellent customer service and responding to customer inquiries in a timely manner. You will also be responsible for managing incoming calls and ensuring customer satisfaction. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview:

The 2nd Shift Answering Service Representative is responsible for providing customer service and support to customers who contact the company via telephone, email, or other means. The Representative will answer customer inquiries, provide information, and resolve customer issues in a timely and professional manner.

Detailed Job Description:

• Answer incoming customer calls and respond to customer inquiries in a professional and courteous manner.
• Provide accurate and timely information to customers regarding products and services.
• Troubleshoot customer issues and provide solutions.
• Follow up with customers to ensure their satisfaction.
• Document customer interactions in the company’s customer relationship management system.
• Maintain customer records and update customer information as needed.
• Monitor customer feedback and provide feedback to management.
• Assist with other customer service tasks as needed.

What is 2Nd Shift Answering Service Rep Job Skills Required?

• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of customer relationship management systems.

What is 2Nd Shift Answering Service Rep Job Qualifications?

• High school diploma or equivalent.
• Previous customer service experience.
• Ability to work a flexible schedule, including evenings and weekends.

What is 2Nd Shift Answering Service Rep Job Knowledge?

• Knowledge of customer service principles and practices.
• Knowledge of customer relationship management systems.
• Knowledge of Microsoft Office Suite.

What is 2Nd Shift Answering Service Rep Job Experience?

• Previous customer service experience.

What is 2Nd Shift Answering Service Rep Job Responsibilities?

• Answer customer inquiries in a timely and professional manner.
• Provide accurate and timely information to customers.
• Troubleshoot customer issues and provide solutions.
• Follow up with customers to ensure their satisfaction.
• Document customer interactions in the company’s customer relationship management system.
• Maintain customer records and update customer information as needed.
• Monitor customer feedback and provide feedback to management.
• Assist with other customer service tasks as needed.