Answering Service Operator - 3Rd Shift

Position Overview:
We are currently hiring for Full-Time Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract-to-hire position.:

Work Hours: This is onsite:
11:00 pm - 7:30 am, Tuesday-Saturday.

Training hours: (first two weeks) :
12:30 pm - 8:30 pm, Monday-Friday

Responsibilities: :

• Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
• Update databases, schedules and directories.
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
• Processing various “Emergency” calls in an accurate and timely manner.
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
• Responding to requests from staff regarding hospital staff after-hours.
• Responding to all telephone inquiries for patient information, which may include handling confidential information.

Qualifications:

• Two or more years of call center experience
• Familiarity with medical terminology is a plus.
• Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
• High School Degree or equivalent
• Bilingual preferred but not required
• Willingness to work in a temporary to regular employment situation
• Ability to work a flexible schedule including rotating weekends and holidays
• Excellent interpersonal and communication skills
• Typing speed of 40 words per minute
• A clear and professional speaking voice.

Compensation and Benefits:
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include:

• 2 weeks of vacation per year and 6 floating holidays per year
• FREE offsite parking or :Monthly MBTA subsidy:
• Medical, dental, and vision coverage
• Tuition reimbursement/ professional development
• $20-$24 per hour
• 401(k) plan with generous employer contribution

About Us:
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms.
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.

MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.

Please visit msicallcenter.com for more information.