Service Team Lead Jobs

Demonstrates advanced knowledge and skill by successfully completing assignments in a timely manner.

Serve as a management representative in the absence of the leadership.

A Bachelor’s Degree desired with 2+ years related experience and/or equivalent related experience/education in a medical related industry.

To succeed in this role, you should have the following skills and experience

Motivating, coaching, and developing the technical and customer service skills of the agent.

Take ownership of customer issues and manages relationships ensuring a high level of customer satisfaction.

Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma

Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix

Integrates with the Central Ops Manager for a seamless approach to the ops function.

Depth of experience in operations delivery

An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams

Good knowledge of B2B business environment.