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Service Desk Workforce Manager Jobs

Service Desk Manager Jobs
By Harvard University At , Boston, Ma
Prepare reports for upper management to highlight progress, issues etc.
Minimum of five years’ post-secondary education or relevant work experience
Study and project resource requirements including budget and staffing
Manage the development and delivery of end-user training and documentation
Knowledge of Microsoft Office Suite
Knowledge of advanced user support practices
Global Service Desk Manager
By Amyris, Inc. At , Tampa, Fl $102,500 - $159,000 a year
Bachelor of Science in Information Systems, Information Technology, Management, Engineering, Computer Science or equivalent experience.
Knowledge and understanding of best practices for service management.
Manage and provide oversight of contractors providing local helpdesk support for remote sites.
5 or more years of related technical and managerial experience in an end-to-end service desk and desk side service delivery environment.
Familiarity with service desk technologies including IT Service Management.
Develop relationships with key counterparts inside of Amyris to understand their experience
Customer Service Manager, Airport Workforce Management
By American Airlines At , Phoenix, 85034, Az
Minimum Qualifications- Education & Prior Job Experience
Being proactive and efficient with time management
This job is a member of the Domestic Airports Team within the Customer Experience Division
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Service Desk Manager Jobs
By Diamond Personnel At Washington DC-Baltimore Area, United States
▪ Conduct incident trend analysis (Incident Management); make recommendations to the
▪ Oversee planning and management of location specific projects; i.e., laptop
▪ Manage the firm's Service Desk Analysts to provide quality customer service to the firm's staff.
▪ Analyze, edit, and maintain the support services knowledge database.
▪ Work closely with Directors, Managers, and Supervisors to ensure that departmental
▪ A four-year college degree is preferred; equivalent experience will be considered.
Customer Service Manager, Airport Workforce Management
By American Airlines At , Charlotte, Nc
Minimum Qualifications- Education & Prior Job Experience
Being proactive and efficient with time management
This job is a member of the Domestic Airports Team within the Customer Experience Division
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications

Are you looking for an exciting opportunity to lead a team of service desk professionals? We are seeking a Service Desk Workforce Manager to join our team and help us provide exceptional customer service. As the Service Desk Workforce Manager, you will be responsible for managing the day-to-day operations of the service desk, ensuring that all customer inquiries are handled in a timely and efficient manner. You will also be responsible for developing and implementing strategies to improve customer service, as well as providing training and support to the service desk team. If you are an experienced leader with a passion for customer service, this is the perfect job for you!

Service Desk Workforce Manager Job Skills:

• Excellent communication and customer service skills
• Ability to manage and motivate a team
• Knowledge of IT service desk operations
• Ability to identify and resolve customer issues
• Ability to prioritize tasks and manage multiple projects
• Excellent problem-solving and analytical skills
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• ITIL certification
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Knowledge?

• Knowledge of IT service desk operations
• Knowledge of ITIL best practices
• Knowledge of IT service management tools
• Knowledge of IT service desk software

What is Service Desk Workforce Manager Job Experience?

• 5+ years of experience in IT service desk operations
• 3+ years of experience in a management role
• Experience with IT service management tools

What is Service Desk Workforce Manager Job Responsibilities?

• Manage and motivate a team of service