Service Desk Support Coordinator Jobs in Florida

One (1) to three (3) years progressively responsible experience in supporting and troubleshooting applications as well as end user needs required.

Determines problems that can be resolved immediately and personally or directs problems to the appropriate entities for resolution.

Coordinates with those to whom the problem has escalated to ensure expedience in addressing and resolving the problem.

Ensures daily distribution of summary reports to department staff that outlines problems currently unresolved.

Assists with software license agreements and monitors their distribution.

Monitors computer room environment to ensure servers are kept functional and reports all problems to supervisor.