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Service Desk Representative Jobs in Iowa

Service Desk Engineer Jobs
By Nexus Technologies LLC At , Remote $23 - $27 an hour
100% remote – work from home
Answer up to 20 calls per day and manage up to 15 tickets at a time
We’re happy to provide our full benefits guide at any point in the process!
Culture Index is offered in 30 languages - select in your native language!
One-hour technical interview with Hiring Manager (virtual)
30 min follow-up Hiring Manager interview
Front Desk / Customer Service Representative
By iFLY Holdings At , Rosemont, 60018, Il $18 an hour
Sales – Actively listen to guests to recommend and sell experiences that improve their time at iFLY
Service - Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
Safety - Promote customer safety throughout their time in the wind tunnel and facility
Service - Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
Stand for about 8 hours a day while working on a point-of-sale system
Must be 18 years of age or older
Service Desk Representative – Tier 1
By Sparksoft Corporation At , Remote
The Customer Service Representative Tier 1 will be an experienced representative responsible for answering Tier 1 customer inquiries.
Log user inquiries in Service Now and assign to the right groups internally before assigning to Tier 2 support.
Provide general policy information supplied by the business owners and Tier 2 systems
Provide process guidance to the requesters seeking help/guidance based on information provided by CMS/CCIIO business owners and Tier 2 support teams

Are you looking for an exciting opportunity to use your customer service skills in a fast-paced environment? We are looking for a Service Desk Representative to join our team and provide excellent customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing technical support. If you are a motivated individual with great communication skills, then this is the perfect job for you!

A Service Desk Representative is responsible for providing technical support to customers and employees. They are the first point of contact for customers and employees who need help with technical issues.

What is Service Desk Representative Skills Required?

• Excellent customer service and communication skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices

What is Service Desk Representative Qualifications?

• High school diploma or equivalent
• Technical certification or degree in a related field is preferred

What is Service Desk Representative Knowledge?

• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of network and system administration
• Knowledge of troubleshooting techniques

What is Service Desk Representative Experience?

• Previous experience in a customer service role is preferred
• Previous experience in a technical support role is preferred

What is Service Desk Representative Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot technical issues and provide solutions
• Document customer inquiries and resolutions
• Monitor customer service metrics and report on trends
• Assist with system and network administration tasks
• Provide training and support to customers and employees