Service Department Trainer Jobs

Required Knowledge, Skills, And Abilities

Knowledge of and experience in quality monitoring and developing quality assurance initiatives

Proven ability to contribute new ideas & approaches for improving employees’ skills & knowledge

Manages administrative functions necessary to deliver and document training programs

Demonstrated knowledge in adult learning concepts, instructional design including curriculum design

Demonstrated knowledge of call center operations and customer information systems

Track certifications completion of training for service employees

Ability to effectively train less experienced workers

Create and develop service department training materials

Train industry specific safety standards

Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules

Ability to read, write, speak and understand English