Senior technical Support Analyst Jobs in South Carolina , Employment

Are you an experienced Senior Technical Support Analyst looking for a new challenge? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, as well as providing guidance and advice on technical matters. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

What is Senior technical Support Analyst Skills Required?

• Strong technical knowledge in computer hardware, software, and networking

• Excellent problem-solving and troubleshooting skills

• Ability to work independently and as part of a team

• Excellent communication and customer service skills

• Ability to work in a fast-paced environment

• Ability to prioritize tasks and manage time effectively

What is Senior technical Support Analyst Qualifications?

• Bachelor’s degree in computer science, information technology, or related field

• 5+ years of experience in technical support

• A+ certification or equivalent

• Microsoft Certified Professional (MCP) certification

• Experience with Windows and Linux operating systems

What is Senior technical Support Analyst Knowledge?

• Knowledge of computer hardware, software, and networking

• Knowledge of customer service principles and practices

• Knowledge of troubleshooting techniques

• Knowledge of database management systems

• Knowledge of system security principles

What is Senior technical Support Analyst Experience?

• Experience in providing technical support

• Experience in troubleshooting hardware and software issues

• Experience in customer service

• Experience in working with databases

What is Senior technical Support Analyst Responsibilities?

• Provide technical support to customers via phone, email, and chat

• Troubleshoot hardware and software issues

• Diagnose and resolve technical issues

• Assist customers with installation and configuration of