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Senior Manager Customer Solutions Jobs in Utah

Senior Finance Manager, Ai, Microsoft Customer And Partner Solutions
By Microsoft At , Redmond, 98052, Wa $91,800 - $178,800 a year
Land the company vision around the transformation of our business and customer orientation in the subsidiaries and externally.
Build trust to lay the foundation of long-term growth from a customer and shareholder point of view in a compliant way.
Empower and inspire our people to lead and be part of high performing impactful teams while providing diverse career opportunities.
Leads efforts to leverage technology to increase productivity (e.g., report optimization) and to ensure accurate conclusions.
Be part of a team leading product sales execution insights.

Are you an experienced customer solutions professional looking for a new challenge? We are looking for a Senior Manager Customer Solutions to join our team and help us provide exceptional customer service. You will be responsible for developing and implementing customer solutions strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Senior Manager Customer Solutions is responsible for leading a team of customer service professionals to ensure customer satisfaction and loyalty. This role requires a deep understanding of customer service operations, customer service strategies, and customer service technologies. The Senior Manager Customer Solutions will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction. Detailed Job Description The Senior Manager Customer Solutions is responsible for leading a team of customer service professionals to ensure customer satisfaction and loyalty. This role requires a deep understanding of customer service operations, customer service strategies, and customer service technologies. The Senior Manager Customer Solutions will be responsible for developing and implementing customer service strategies, managing customer service operations, and ensuring customer satisfaction. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to lead and motivate a team
• Ability to develop and implement customer service strategies
• Knowledge of customer service operations
• Knowledge of customer service technologies
• Ability to analyze customer feedback
• Ability to identify customer service trends
• Ability to troubleshoot customer service issues
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in customer service management
• Proven track record of leading customer service teams
• Knowledge of customer service operations and technologies
• Excellent communication and customer service skills
Job Knowledge
• Knowledge of customer service operations and technologies
• Knowledge of customer service strategies
• Knowledge of customer service trends
• Knowledge of customer service metrics
Job Experience
• 5+ years of experience in customer service management
• Proven track record of leading customer service teams
Job Responsibilities
• Develop and implement customer service strategies
• Manage customer service operations
• Ensure customer satisfaction
• Analyze customer feedback
• Identify customer service trends
• Troubleshoot customer service issues
• Lead and motivate customer service teams