Senior Disputes Analyst Jobs

Progressive people management, with experience building and developing high-performing teams.

Hire, and develop a varied, globally-based team, including managers and ICs and communicate mission and goals with transparency

Experience leading dispute mediation and escalation support teams, preferably in the two-sided marketplace/payments/FinTech space.

Experience building and following new and often innovative strategies that directly connect important initiatives to measurable results.

Define roadmap strategies and plans including measurable outcomes that may be incorporated into annual Operating Plans.

You will own operational relationships with external payment partners; ensure accountability for any contractual clauses about support procedures and expectations.

Two or more years of related work experience, or a relevant combination of education, training, and experience

Well-developed research and analytical abilities

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Competent clerical skills and strong attention to detail is necessary for all roles

High school diploma or equivalent

Ability to follow defined procedures, policies and precedents

Leadership experience, whether through direct management, mentorship, or projects

Collaborate with Account Management and internal departments for dispute resolution

Manage team's KPIs, workload, and performance management

Be responsible for internal stakeholder management

Experience and knowledge of the freight forwarding industry

Provide tasks and responsibilities for team members

Exercises strong decision making and problem-solving skills

Gain knowledge of the Poshmark community

Bachelor’s degree or equivalent experience

At least one year of customer service experience preferred

Excellent verbal and written communication skills

Flawless attention to detail and great organizational skills

Working knowledge of Reg E, Z, data privacy and other regulatory requirements for dispute management

Manage inbound escalations from multiple sources to resolution and identification of potential processing problems requiring escalations to product and engineering teams

Coordinate with our Issuing Bank partners to ensure that Marqeta is compliant with their requirements for monitoring, reporting, and dispute resolution.

3 - 5+ years of relevant experience (financial services, payment industry, etc)

Experience in direct customer interaction; ability to talk through complex cases and render positive outcomes

Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules