Senior Desktop Support Engineer Jobs in Pennsylvania , Employment

Are you an experienced Senior Desktop Support Engineer looking for a new challenge? We are looking for a motivated and experienced individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving desktop and laptop hardware and software issues, as well as providing technical assistance to our customers. If you have a passion for technology and a desire to help others, this could be the perfect job for you!

Overview A Senior Desktop Support Engineer is responsible for providing technical support to end users in a corporate environment. They are responsible for troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. They must have excellent customer service skills and be able to work independently and as part of a team. Detailed Job Description The Senior Desktop Support Engineer is responsible for providing technical support to end users in a corporate environment. This includes troubleshooting hardware and software issues, installing and configuring computer systems, and providing technical assistance to users. The Senior Desktop Support Engineer will also be responsible for maintaining and updating the corporate network, ensuring that all systems are secure and up-to-date. They will also be responsible for providing training to new users and resolving any technical issues that arise. Job Skills Required

• Excellent customer service skills

• Knowledge of computer hardware and software

• Ability to troubleshoot hardware and software issues

• Knowledge of network systems and protocols

• Ability to install and configure computer systems

• Knowledge of security protocols

• Ability to provide technical assistance to users

• Ability to work independently and as part of a team

Job Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 5+ years of experience in a technical support role

• Experience with Windows and Mac operating systems

• Experience with network systems and protocols

• Experience with security protocols

• Excellent customer service skills

Job Knowledge

• Knowledge of computer hardware and software

• Knowledge of network systems and protocols

• Knowledge of security protocols

• Knowledge of Windows and Mac operating systems

Job Experience

• 5+ years of experience in a technical support role

• Experience with Windows and Mac operating systems

• Experience with network systems and protocols

• Experience with security protocols

Job Responsibilities

• Troubleshoot hardware and software issues

• Install and configure computer systems

• Provide technical assistance to users

• Maintain and update the corporate network

• Ensure that all systems are secure and up-to-date

• Provide training to new users

• Resolve any technical issues that arise