Senior Director Planning & Customer Service
By Lindt & Sprüngli (North America) Inc. At Kansas City, MO, United States
Ensure cross functional communication and collaboration with product life cycle management, sales, finance, and sourcing teams
Streamline customer service processes, including order management, order taking and product fulfillment
Implement consistent KPIs and customer management processes across the enterprise to help optimize service to customers
Interpersonal skills necessary to build support, influence action, and drive culture change, including experience building, developing, and leading high-performing teams
Lead the development and manage all integrated business planning processes including:
10+ years’ experience leading cross-functional, omni-channel S&OP process development in a high-SKU environment, preferably with high seasonality
Senior Director Planning&Customer Service
By Lindt & Sprüngli (North America) Inc. At Kansas City, MO, United States
Ensure cross functional communication and collaboration with product life cycle management, sales, finance, and sourcing teams
Streamline customer service processes, including order management, order taking and product fulfillment
Implement consistent KPIs and customer management processes across the enterprise to help optimize service to customers
Interpersonal skills necessary to build support, influence action, and drive culture change, including experience building, developing, and leading high-performing teams
Lead the development and manage all integrated business planning processes including:
10+ years’ experience leading cross-functional, omni-channel S&OP process development in a high-SKU environment, preferably with high seasonality