Sam Account Executive Jobs in Massachusetts

Direct handling of the troubleshooting phase, including phone communication and remote sessions with the customer.

Diligent tracking of every request coming from the customers you manage, from ticket creation until its resolution.

Ensure the implementation meets the requirements defined by the customer and perform regular health checks on it.

Closely follow every project your customers are involved in to ensure you remain knowledgeable and informed.

At least 5 years of technical support experience

Consolidated experience in troubleshooting Linux server-side applications