Salesforce Application Support Specialist Jobs in Illinois

Education, Knowledge, Training, Skills and Experience Required:

2 to 3+ years’ experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360)

As required, coordinate activities with technical support staff and operations management

Documentation of resolution steps for a team knowledge base as well as a L1 knowledge base

Manage and administer application servers

2 to 3 years’ experience in the Insurance industry preferred

Develop and maintain relationships across our matrixed organization ensuring that any organizational changes are managed in a timely fashion.

Bachelor's Degree with 3 years of experience.

Attention to detail. Strong oral and written communication skills.

Excellent planning and organizational skills.

written and verbal communication skills

Responsible for working with the sales effectiveness team to leverage Salesforce and its related platforms.

Contribute to software documentation, knowledgebase articles, and other client-facing materials.

Excellent written and oral communication skills.

4 to 7 years of working experience.

EDiscovery experience is a big plus.

eDiscovery experience is a big plus.

Owns ticket until completely resolved and provides follow-up with client after closed to assure continued success.