Loss Prevention Customer Service Associate
By TJ Maxx At , Rapid City, 57701
Responds to customer requests for assistance by referring customers to Store Management or customer service via a Company-issued radio.
Observes and reports any suspicious behavior or critical incidents to Loss Prevention or Store Management.
Performs a closing safety sweep of the store with a member of management.
Calls police only when directed by the appropriate LP Associate or Store Management in an emergency.
Documents required incidents in AIIM (case management).
Documents required incidents in case management.
Uniformed Loss Prevention Customer Service Associate
By Marshalls At , Detroit, 48203, Mi
Communicates shrink-related concerns to Store Management and Loss Prevention
Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
Coordinates and completes shrink-related activities in partnership with Store Management
Provides timely, courteous and knowledgeable service to customers
Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence
Excellent communication skills and good judgment

Are you looking for a challenging and rewarding career in retail loss prevention? Join our team as a Retail Loss Prevention Associate and help protect our stores from theft and fraud! You'll use your investigative skills to identify and prevent losses, while providing excellent customer service. Be part of a team that values integrity and hard work. Apply now!

Overview A Retail Loss Prevention Associate is responsible for preventing losses in a retail store. They are responsible for monitoring customers and employees, ensuring that all store policies are followed, and responding to any suspicious activity. Detailed Job Description The Retail Loss Prevention Associate is responsible for monitoring customers and employees in a retail store to prevent theft and other losses. They must be alert and observant at all times, and be able to identify suspicious behavior. They must be able to communicate effectively with customers and employees, and be able to respond quickly and appropriately to any suspicious activity. The Retail Loss Prevention Associate must also be familiar with all store policies and procedures, and be able to enforce them. Job Skills Required
• Excellent observational skills
• Ability to identify suspicious behavior
• Ability to communicate effectively with customers and employees
• Ability to respond quickly and appropriately to suspicious activity
• Knowledge of store policies and procedures
• Ability to enforce store policies
Job Qualifications
• High school diploma or equivalent
• Previous experience in retail or loss prevention
• Knowledge of security systems
• Ability to stand for long periods of time
• Ability to lift up to 25 pounds
Job Knowledge
• Knowledge of retail store policies and procedures
• Knowledge of security systems
• Knowledge of loss prevention techniques
• Knowledge of customer service principles
Job Experience
• Previous experience in retail or loss prevention
• Previous experience in customer service
Job Responsibilities
• Monitor customers and employees for suspicious activity
• Enforce store policies and procedures
• Respond quickly and appropriately to any suspicious activity
• Investigate any incidents of theft or loss
• Maintain a safe and secure environment for customers and employees
• Report any incidents to the store manager