Register
Recruit Create CV

Resolution Analyst Jobs in Georgia

Director – Dispute Resolution Jobs
By SOCOTEC USA At Atlanta, GA, United States
B.S. in Engineering, Architecture or Construction Management
Expertise with P6, MS Project, large data management, and graphic communication tools
Preparing statements of qualification and engagement letters
10+ years of construction dispute resolution or related experience
Industry networking and opportunity development
Develop project strategy, work plans and budgets
Lead Accounts Resolution Rep
By Wellstar Health System At Marietta, GA, United States
Iv. apply appropriate supervisory, management and leadership techniques in an operational setting
iv. apply appropriate supervisory, management and leadership techniques in an operational setting
Review write-off requests, miscellaneous cash adjustments, and submits to manager for approval
Ensure optimal system capabilities by coordinating with IS, providing training, documentation system parameters, challenging systems and obtaining feedback from staff/users.
Experience as an Account Follow-up Representative II or three (3) years in hospital patient financial services or related area. Required
Strong interpersonal, mathematical, analytical, computer, problem solving and writing skills, with a ?take charge? attitude.

Are you looking for a challenging and rewarding role as a Resolution Analyst? We are seeking an experienced professional to join our team and help us resolve customer issues quickly and efficiently. You will be responsible for analyzing customer inquiries, identifying root causes, and providing solutions that meet customer needs. If you have excellent problem-solving skills, a passion for customer service, and a desire to make a difference, this could be the perfect job for you!

Overview A Resolution Analyst is responsible for resolving customer complaints and disputes in a timely and efficient manner. They must be able to identify the root cause of the issue and provide a resolution that is satisfactory to both the customer and the company. Resolution Analysts must have excellent problem-solving and communication skills, as well as a strong understanding of customer service principles. Detailed Job Description The Resolution Analyst is responsible for resolving customer complaints and disputes in a timely and efficient manner. This includes researching customer inquiries, identifying the root cause of the issue, and providing a resolution that is satisfactory to both the customer and the company. The Resolution Analyst must be able to effectively communicate with customers and other stakeholders to ensure that the resolution is satisfactory. The Resolution Analyst must also be able to document all customer interactions and resolutions in the company’s database. Job Skills Required
• Excellent problem-solving skills
• Excellent communication skills
• Strong customer service skills
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multi-task
• Ability to work under pressure
• Knowledge of customer service principles
• Knowledge of company policies and procedures
Job Qualifications
• Bachelor’s degree in Business, Communications, or a related field
• 2+ years of customer service experience
• Experience with dispute resolution
• Knowledge of customer service principles
• Knowledge of company policies and procedures
Job Knowledge
• Knowledge of customer service principles
• Knowledge of company policies and procedures
• Knowledge of dispute resolution processes
• Knowledge of customer service software
Job Experience
• 2+ years of customer service experience
• Experience with dispute resolution
• Experience with customer service software
Job Responsibilities
• Resolve customer complaints and disputes in a timely and efficient manner
• Research customer inquiries and identify the root cause of the issue
• Provide a resolution that is satisfactory to both the customer and the company
• Communicate effectively with customers and other stakeholders
• Document all customer interactions and resolutions in the company’s database
• Ensure customer satisfaction with the resolution
• Follow up with customers to ensure resolution is satisfactory