Renewals Specialist Jobs in North Carolina , Employment

Are you looking for a job that will challenge you and reward you for your hard work? We are looking for a Renewals Specialist to join our team! As a Renewals Specialist, you will be responsible for managing customer renewals, ensuring customer satisfaction, and providing excellent customer service. If you have a passion for customer service and a drive to succeed, this is the perfect job for you!

Overview A Renewals Specialist is responsible for managing the renewal process for a company’s products and services. This includes ensuring that customers are aware of upcoming renewals, negotiating renewal terms, and ensuring that all renewals are completed in a timely manner. Detailed Job Description The Renewals Specialist is responsible for managing the renewal process for a company’s products and services. This includes ensuring that customers are aware of upcoming renewals, negotiating renewal terms, and ensuring that all renewals are completed in a timely manner. The Renewals Specialist will also be responsible for tracking and reporting on renewal progress and performance. Job Skills Required

• Excellent communication and negotiation skills

• Ability to work independently and as part of a team

• Ability to manage multiple tasks and prioritize workload

• Ability to work under pressure and meet deadlines

• Knowledge of customer service principles and practices

• Knowledge of sales and marketing principles and practices

• Knowledge of product and service offerings

• Knowledge of contract law

• Proficiency in Microsoft Office Suite

Job Qualifications

• Bachelor’s degree in business, marketing, or related field

• At least two years of experience in sales, customer service, or related field

• Knowledge of contract law

• Excellent communication and negotiation skills

• Ability to work independently and as part of a team

• Ability to manage multiple tasks and prioritize workload

• Ability to work under pressure and meet deadlines

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of sales and marketing principles and practices

• Knowledge of product and service offerings

• Knowledge of contract law

Job Experience

• At least two years of experience in sales, customer service, or related field

Job Responsibilities

• Manage the renewal process for a company’s products and services

• Ensure that customers are aware of upcoming renewals

• Negotiate renewal terms

• Ensure that all renewals are completed in a timely manner

• Track and report on renewal progress and performance

• Provide customer service to customers regarding renewals

• Develop and maintain relationships with customers

• Assist in the development of renewal strategies and tactics

• Monitor and analyze customer renewal trends and patterns