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Remote Service Center Representative Jobs in Washington

Service Delivery Representative Lead (Remote)
By Starbucks At Seattle, WA, United States
Functional knowledge and understanding of ERP systems (Oracle, SAP) 2-3 years’ experience
Have strong cross workstream knowledge to understand end-to-end process flows in the Source2Pay space, with subject matter expertise in multiple focuses
Effectively communicate to all levels of business and knowledge levels related to S2P activities
Demonstrated ability to apply critical thinking and analysis skills
Intermediate skills in Microsoft Office Suite and Outlook
Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Are you looking for an exciting opportunity to work from the comfort of your own home? We are looking for a Remote Service Center Representative to join our team and provide exceptional customer service to our clients. You will be responsible for responding to customer inquiries, resolving customer issues, and providing helpful information. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Remote Service Center Representative is responsible for providing customer service and technical support to customers over the phone, email, or chat. They are responsible for troubleshooting customer issues, providing product information, and resolving customer complaints. Detailed Job Description A Remote Service Center Representative is responsible for providing customer service and technical support to customers over the phone, email, or chat. They must be able to troubleshoot customer issues, provide product information, and resolve customer complaints. They must be able to answer customer inquiries in a timely and professional manner. They must be able to provide accurate and up-to-date information on products and services. They must be able to provide customer service in a friendly and courteous manner. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service principles and practices
• Knowledge of product information
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to work with a variety of customers
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of product information
• Ability to work independently
• Ability to work in a fast-paced environment
• Ability to multitask
• Ability to work with a variety of customers
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of product information
• Knowledge of customer service software
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Previous experience in a remote service center
Job Responsibilities
• Provide customer service and technical support over the phone, email, or chat
• Troubleshoot customer issues
• Provide product information
• Resolve customer complaints
• Answer customer inquiries in a timely and professional manner
• Provide customer service in a friendly and courteous manner
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction