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Remote Production Support Analyst Jobs in Kentucky

Production Support Analyst Jobs
By Compunnel Inc. At Louisville, KY, United States
Candidate should have strong technical knowledge on Mainframe, Open Technologies including but not limited to .Net framework and Java.
The member will be required to monitor the environment for State required transmission files, fix production issues, perform RCA etc
Strong understanding of Cloud methodologies and Devops Solid understanding of operations, technology, and processes
Works on set up of FTP and file transfers for existing state implementations
Supports in leading the discussions related to the non-critical but major Medicaid issues to resolution which involves multiple internal IT areas
Job Title: Production Support Analyst

Are you looking for an exciting opportunity to use your technical skills to help customers succeed? We are looking for a Remote Production Support Analyst to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer issues, monitoring system performance, and providing guidance to customers on best practices. If you have a passion for technology and a desire to help customers, this could be the perfect job for you!

Remote Production Support Analyst Job Skills:

• Knowledge of IT systems and software, including Windows, Linux, and Mac OS
• Ability to troubleshoot and resolve technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to prioritize tasks and manage multiple projects
• Ability to work in a fast-paced environment
• Knowledge of scripting languages such as PowerShell, Bash, and Python
• Knowledge of networking protocols and technologies
• Knowledge of database systems and query languages

What is Remote Production Support Analyst Job Qualifications?

• Bachelor’s degree in Computer Science, Information Systems, or related field
• At least two years of experience in a technical support role
• Experience with remote support tools such as TeamViewer, LogMeIn, and VNC
• Experience with ticketing systems such as JIRA, ServiceNow, and Zendesk
• Experience with monitoring and alerting tools such as Nagios, Splunk, and SolarWinds

What is Remote Production Support Analyst Job Knowledge?

• Knowledge of ITIL best practices
• Knowledge of IT security principles
• Knowledge of system and application performance tuning
• Knowledge of system and application logging
• Knowledge of