Temporary Operations Reporting Analyst-Remote
By TTEC At , Englewood, Co $25 - $30 an hour
Communicate and partner with workforce management for real-time tagging and corrections.
Coach and support operation leaders with administrative tasks inclusive of attendance, routing and escalation management.
Minimum 1-year experience in a support role
Must be knowledgeable in Microsoft Excel, Word and Office applications
High Analytical skills to identify trends, outliers, and performance behaviors
Experience in utilizing Zoom, Microsoft Teams and Outlook