Customer Onboarding Specialist - Hybrid Remote
By Torus At Utah, United States
Ensure customer experience is authentic, engaging, educational, and aligned with Torus’ core values and culture.
4+ years experience in customer service required; field marketing, sales, education, or hospitality environment preferred
Deliver a transformative and purposeful experience when onboarding customers to their Torus Station.
Possess a high level of brand and product expertise, staying up to date on all Torus product offerings.
Diagnose and/or troubleshoot issues with a Torus Station remotely and on-site.
Ability to efficiently self-manage time, calendar, and multiple customers
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Are you looking for a job that lets you work from the comfort of your own home? We are looking for a Remote Customer Specialist to join our team and provide exceptional customer service to our clients. If you have excellent communication skills and a passion for helping others, this could be the perfect job for you!

Overview A Remote Customer Specialist is a customer service professional who works remotely to provide customer service support to customers. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer service support. Detailed Job Description A Remote Customer Specialist is responsible for providing customer service support to customers via phone, email, or other remote channels. They must be able to effectively communicate with customers, understand customer needs, and provide solutions to customer inquiries. They must also be able to troubleshoot customer issues and provide timely and accurate responses. Job Skills Required
• Excellent communication skills
• Strong customer service skills
• Ability to multitask
• Problem-solving skills
• Knowledge of customer service software
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer software applications
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software
• Knowledge of customer service processes and procedures
Job Experience
• Previous customer service experience
• Experience working remotely
Job Responsibilities
• Respond to customer inquiries via phone, email, or other remote channels
• Troubleshoot customer issues and provide solutions
• Provide timely and accurate responses to customer inquiries
• Follow up with customers to ensure satisfaction
• Document customer interactions and update customer records
• Maintain customer service standards and ensure customer satisfaction