Reactive Planner Ii, Customer Service Support Center
By Hi-Quality Recruits At Nashville, TN, United States
Identify patterns in issues/inquiries and promote improved customer service through regular updates to knowledge management content
Bachelor’s degree or equivalent in work experience
1-3 years of customer service or planning experience
Excellent written and verbal communication skills
Strong customer service phone skills
Interpersonal skills required in interactions with internal and external customers

Are you looking for a job that offers the flexibility of working from home? We are looking for a Remote Customer Service Planner to join our team! You will be responsible for providing excellent customer service and managing customer accounts. You will have the opportunity to work with a diverse customer base and make a real difference in their lives. If you have excellent communication skills and a passion for customer service, this could be the perfect job for you!

A Remote Customer Service Planner is responsible for providing customer service support to customers remotely. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer service support.

What is Remote Customer Service Planner Job Skills Required?

• Excellent communication and customer service skills
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Proficiency in using customer service software and applications
• Knowledge of customer service best practices
• Ability to troubleshoot customer service issues

What is Remote Customer Service Planner Job Qualifications?

• Bachelor’s degree in a related field
• At least two years of customer service experience
• Experience working in a remote customer service role
• Proficiency in using customer service software and applications

What is Remote Customer Service Planner Job Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and applications
• Knowledge of customer service processes and procedures
• Knowledge of customer service regulations and laws

What is Remote Customer Service Planner Job Experience?

• At least two years of customer service experience
• Experience working in a remote customer service role
• Experience troubleshooting customer service issues

What is Remote Customer Service Planner Job Responsibilities?

• Respond to customer inquiries in a timely manner
• Resolve customer issues and provide customer service support
• Utilize customer service software and applications to provide customer service
• Follow customer service best practices and procedures
• Follow customer service regulations and laws
• Monitor customer service performance and provide feedback
• Maintain customer service records and reports