Register
Recruit Create CV

Remote Customer Insights Supervisor Jobs in Texas

Customer Service Supervisor (Plan Advisor Supervisor) - National Remote
By UnitedHealth Group At Dallas, TX, United States
Experience with Microsoft Excel (edit and/or create spreadsheets/docs, data entry, sort, and filter)
Develops staff by providing information, educational opportunities and growth opportunities
Identifies and develops the skill sets of individual staff members for further advancement
High School Diploma / GED (or higher) OR equivalent experience
2+ years of inbound/outbound customer service experience, preferably healthcare but any service industry
2+ years of CPS experience within UMR, or, Navigator system
Insights To Action Manager (Remote)
By United Airlines At Houston, TX, United States
Strong project and process management skills with the ability to balance multiple priorities and projects
Lead insights-to-action portfolio including opportunity identification, prioritization, scoping, roadmap development, and benefits realization
5+ years experience with data driven transformational projects
5+ years experience in an operational role, ideally in a large, global contact center
Experience with Contact Center operations
High skill in data tables, including MS Excel

Are you looking for an exciting opportunity to lead a team of customer insights professionals? We are looking for a Remote Customer Insights Supervisor to join our team and help us uncover valuable insights from our customers. You will be responsible for managing a team of customer insights professionals, developing customer insights strategies, and leveraging data to drive customer-centric decisions. If you are passionate about customer insights and have a knack for uncovering valuable insights, then this is the perfect job for you!

Overview:

The Remote Customer Insights Supervisor is responsible for leading a team of customer insights professionals to develop and execute customer insights initiatives. The supervisor will oversee the development of customer insights strategies, analyze customer data, and develop actionable insights to inform business decisions. The supervisor will also be responsible for managing the team’s workflow and ensuring that customer insights projects are completed on time and within budget.

Detailed Job Description:

The Remote Customer Insights Supervisor will be responsible for leading a team of customer insights professionals to develop and execute customer insights initiatives. The supervisor will be responsible for developing customer insights strategies, analyzing customer data, and developing actionable insights to inform business decisions. The supervisor will also be responsible for managing the team’s workflow and ensuring that customer insights projects are completed on time and within budget. The supervisor will also be responsible for developing customer segmentation models, conducting customer surveys, and developing customer personas.

What is Remote Customer Insights Supervisor Job Skills Required?

• Excellent leadership and management skills
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Knowledge of customer insights tools and techniques
• Knowledge of customer segmentation models
• Knowledge of customer surveys and customer personas
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously

What is Remote Customer Insights Supervisor Job Qualifications?

• Bachelor’s degree in marketing, business, or a related field
• 5+ years of experience in customer insights or a related field
• Experience leading and managing a team
• Experience with customer segmentation models, customer surveys, and customer personas
• Knowledge of customer insights tools and techniques

What is Remote Customer Insights Supervisor Job Knowledge?

• Knowledge of customer insights tools and techniques
• Knowledge of customer segmentation models
• Knowledge of customer surveys and customer personas
• Knowledge of data analysis and reporting

What is Remote Customer Insights Supervisor Job Experience?

• 5+ years of experience in customer insights or a related field
• Experience leading and managing a team
• Experience with customer segmentation models, customer surveys, and customer personas

What is Remote Customer Insights Supervisor Job Responsibilities?

• Develop customer insights strategies and analyze customer data
• Develop actionable insights to inform business decisions
• Manage the team’s workflow and ensure customer insights projects are completed on time and within budget
• Develop customer segmentation models, conduct customer surveys, and develop customer personas
• Monitor customer insights trends and recommend strategies for improvement
• Provide guidance and