Remote Call Center Specialist Jobs in Iowa

Processes administrative tasks and documents participant interactions and activities into case management system.

Must possess strong customer service skills, knowledge of call center operations.

Strong typing and electronic documentation/research skills

Military spouse or family member or experience in military community highly desirable

Gathers participant feedback and assess participant satisfaction.

Navigates resources, resolves participant concerns, and provides administrative support to call center.

Other Skills and Experiences (Min)

Delivers training program to New Hires prior endorsement to Nesting.

Answers all questions in a timely manner.

Ensures training rules and regulations are strictly followed.

Provides coaching on specific areas of the trainee.

Provides overview of the training flow and encourages total participation and interaction.