Regional Customer Success Manager Jobs

Superb written and verbal communication skills

Prior experience in strategy consulting - advantage

Strong customer-facing and presentation skills with the ability to establish credibility with internal and external stakeholders

Collaborate globally with CS & sales leadership surrounding GTM strategy to optimize customer ROI.

Analyze data and dynamics to maximize existing successes and develop new growth opportunities for further scale.

Accountable for key metrics and results, including new initiatives and all areas that require joint alignment surrounding the customer journey

QUALIFICATIONS- KNOWLEDGE, SKILLS, & ABILITIES

This position supervises 2-4 Customer Success Managers with responsibilities in different parts of the country.

Define contacts – managers, Directors, Department, or customer leads or managers.

Define what business we need to be concerned with and how this partnership benefits the company

Field in-person training should be focused on education and adoption utilizing real-world scenarios.

Excellent verbal and written communication skills

Demonstrated service-delivery experience with educational SaaS solutions

Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform

Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience

Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities

Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Previous experience as a Principal or District leader is required

Minimum 5 years of experience with people management

Accountable for all people-management activities for subordinate staff

Collaborates with the Implementation, Consulting, and the Performance management teams as it relates to overall success of our customers

Knowledge of CDK’s business strategy, operational workings of CDK, product offerings and automotive industry is essential

Minimum 8 years of experience in customer-facing organization

Experience in Sales including post-sales

Demonstrated service-delivery experience with educational SaaS solutions

Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform

Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience

Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities

Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Previous experience as a Principal or District leader is required

Demonstrated service-delivery experience with educational SaaS solutions

Manage the onboarding process for school leaders and educators and drive successful adoption of the ThinkCERCA platform

Provide high levels of support (in-person visits, online chat, application support, meetings, etc) to ensure optimal user experience

Drive and manage key metrics related to implementation, partner satisfaction, partner engagement, and expansion opportunities

Support fellow team members in their development and work together to provide the highest level of excellence in customer experience

Previous experience as a Principal or District leader is required

Manage expansion sales process through qualification, needs analysis, product demonstration, negotiation and close sale

Overcome customer objections by demonstrating negotiation skills and ability to sell benefits not features

Build, manage, and leverage key stakeholder relationships to build awareness across the entire district

You have a background in Education and/or with SaaS companies

World Class Benefits: Medical, Prescription, Dental, Vision, Telehealth

Develop a communication cadence with customers to monitor account health and deliver student learning outcomes