Quality Customer Service Representative Jobs

Strong preference for prior Transamerica experience and/or knowledge of Transamerica Operations

Associates degree or equivalent work experience required.

Minimum of 0-1 years customer service experience required.

Working knowledge of insurance industry operations, SOX, state & federal regulations preferred.

Ability to adapt to changing processes, meet multiple deadlines, strong communication skills, and superior soft skills.

Strong analytical, organizational, problem solving and customer service skills.

Prefer extensive supervisory experience and knowledge of the Amtrak system, policies, procedures, and service standards for on- board employees

Provides direction to ensure compliance of all personnel with corporate policies & procedures relative to customer experience

Testing consistent with service requirements and other items of regulatory compliance

Effectively contributes to a safe and secure work environment for employees and travel experience for customers

Experience in revenue and accounting procedures, including the ability to evaluate and to perform audits

Experience in TDRS, CSPMI, Exodin machines, Point of Sale (POS)

(The following are representative of the education, experience, knowledge, skills or ability required for this position)

Superior organizational skills - able to manage multiple priorities simultaneously

Maintains training abilities for clients and consumers

Must be pleasant, professional, detailed communication skills

Must be knowledgeable with Microsoft Office

Must have strong oral communication skills