Provider Escalations Senior Associate Jobs

Take supervisor requests when collectors ask to speak to a manager, help find a resolution and deescalate complex situations.

Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar.

3+ Years of related experience, preferably as a Sr CS Associate working on escalations.

Advanced knowledge of trading cards and collectibles industry.

Advanced problem-solving abilities and attention to detail.

Excellent interpersonal, verbal, and written communication skills

Turn distressed customers/situations into opportunities to delight our customers through exceptional communication skills with a positive attitude.

3 years experience in a customer support role, with 1 year resolving escalated cases.

Experience in a FinTech, Banking or Healthcare contact center is strongly preferred.

Experience with Salesforce.com, Medallia Suite, and Google Suite is strongly preferred.

Experience with solving problems in a customer-facing environment, and providing consistent support.

A process-driven mindset; you can identify issues of all kinds and offer solid solutions

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Project Management: To initiate, execute, communicate and document projects as needed

Excellent working knowledge of Avail systems will be required to perform the role

Ability to sell and service customers (based on requirements of the department)

Effective oral and written communication skills

For a full description of Allstate’s benefits, visit allstate.jobs/benefits/