Product Operations Support Manager Jobs in Utah

3+ years of management experience in the travel industry; experience with product management, contracting, and pricing preferred.

Proven leadership skills to mentor, develop, and empower team members and create a positive work environment.

Undergraduate degree or equivalent experience in travel, business administration, marketing, or related field.

Advanced analytical skills with demonstrated ability to work through the development of complex business solutions.

Strong communicator, both written and verbal, with the ability to direct the actions of others.

Must be flexible and adaptable to changing priorities while working under pressure to meet immediate deadlines.

Monitor team performance metrics, including response time, resolution time, customer satisfaction scores, and ticket management.

Proven experience in direct customer support, with at least 2 years in a leadership or managerial role.

Foster a positive and collaborative team environment, promoting open communication and knowledge sharing.

Develop and implement training programs to enhance technical skills and customer service excellence.

Collaborate with other departments to enhance the customer experience and streamline support processes.

Demonstrated experience in coaching, mentoring, and developing technical support teams.

Product management experience and a deep understanding of the user experience

Experience in hiring, managing and/or mentoring product management teams

In partnership with the VP, Product Management, prioritize projects the team works on and track progress against metrics and timelines

Coordinate and manage change across products in a safe and visible way using release and change management best practices

In close coordination with the VP, Product Management lead the day-to-day operations of the Product Management organization

Excellent execution and operational skills including experience driving process changes across the organization