Dhl Processing Team Leader
By Discover Financial Services At Delaware, United States
Provide high-quality and efficient customer service through daily management of a team.
Responsible for overall team development, performance, and customer experience while adhering to regulatory requirement.
In lieu of education, 2+ years of experience in Leading/Managing employees
Recommends improvements to processes and procedures to improve overall performance, results, and customer experience. Supports and drives change initiatives.
Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
2+ years of experience in Collections, Customer Service, General Call Center