Dhl Processing Team Leader

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

:

What You’ll Do

• Hire, motivate, recognize, reward, coach, counsel and train direct reports.
• Provide high-quality and efficient customer service through daily management of a team.
• Responsible for overall team development, performance, and customer experience while adhering to regulatory requirement.

How You’ll Do It

• Provides guidance to employees on how to handle challenging issues. Utilizes discretionary authority to approve exceptions to procedures to resolve escalated issues. Monitors feedback on a regular basis and escalates issues as appropriate. Maintains emotional consistency during times of ambiguity.
• Documents coaching, counseling, and corrective action of direct reports. Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws.
• Manages a team with responsibility for hire/fire decisions, performance appraisals, and pay decisions.
• Manages team performance to achieve or exceed established goals. Proactively monitors daily activities of direct reports. Implements and executes established business strategies. Manages workflow through the delegation and reassignment of work activities. Develops contests and awards that increase employee loyalty and focus.
• Performs general administrative tasks, including timekeeping, Workday transactions, access requests, etc.
• Recommends improvements to processes and procedures to improve overall performance, results, and customer experience. Supports and drives change initiatives.

Qualifications You’ll Need

The Basics

• High school diploma or GED
• 2+ years of experience in Collections, Customer Service, General Call Center

Bonus Points If You Have

• 4+ of experience in Collections, Customer Service, General Call Center
• In lieu of education, 2+ years of experience in Leading/Managing employees
• Coach + Program graduate

A credit screening may be required for some roles within Discover Home Lending.

Compensation:

The base pay for this position generally ranges between $24.52 to $36.06. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Family Support Programs
• Commuter Benefits
• Paid Parental Leave
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Recognition Program
• STD, Life, LTD and AD&D
• Employee Stock Purchase Plan
• Education Assistance
• Paid Time Off

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)