Principal Partner Success Manager Jobs in New York

Strong organizational and time management skills.

Management and organization of billable/ad hoc tasks and associated resource scheduling, quoting, and invoices with internal teams.

A bachelor's degree or equivalent in IT, Business, Finance, Marketing, or previous sales experience would be highly regarded.

Workflow management – professional services.

Collaborate with managers/teams, Partner Integration in the development of delivery plans and milestones.

Conversion of expired/redundant Partner support contracts to current PIA product offering.

Project manage technical integration and onboarding for retailers and placements.

Manage existing relationships; ensure client retention/satisfaction, grow inventory and yield, and increase adoption and penetration of new products

5+ years digital media experience, ideally highly familiar with online performance advertising, ad tech, and/or e-commerce

Strong written and verbal communications skills

Flexibility; think on your feet and experience developing creative customer solutions

Organized with outstanding attention to detail and ability to project manage complex integrations

3+ years of client service and account management experience, preferably within a technical environment

Maintain knowledge of the industry and TeleSign product offerings to effectively support clients

Bachelor’s Degree or equivalent customer success experience

Responsible for supporting customers during implementation, setup, and complex troubleshooting situations via e-mail, phone, and other industry leading tools

Support internal teams with customer configurations and account creations/suspensions

Drive and maintain high customer satisfaction of mid-market clients & partners

You have minimum of 4+ years of relevant work experience, including client facing experience

Negotiate and sign contract renewals and service expansions to increase year-on-year revenue from each partnership

Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them

Communicate business intelligence from partners to the product management team in regards to new product development features

Thorough understanding of advertisement and media technology along with experience managing relationships with technical client teams is a major benefit

Collaborate with Publisher Sales and R&D teams in order to manage and grow relationships with our publisher partners

Premium health benefits (subsidized in %100 for employees) including comprehensive vision, medical, dental through Aetna.

Build your skills with us as you build a better web for everyone. Join us!

Proactively provide white glove service to our partners by understanding their organization's business needs, and providing world-class service