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Phone Center Representative Jobs in Iowa

Call Center Phone Interviewer
By InMoment At , Remote
Support the management team in maintaining and improving the efficiency of the Remote Call Center Environment
Refer any suggestions or concerns to your Project Supervisor or a member of the Management Team
Positive and energetic phone skills, excellent listening skills, and good typing skills
Exhibits a high level of personal accountability, strong work ethic, integrity, and proven organizational skills with attention to detail
Customer Service experience is preferred, but not required as full training is provided
Reports to the Call Center Manager
Member Advocate (Phone Banker) - Call Center - Oak Grove/Milwaukie
By Embold Credit Union At , Oak Grove, 97267, Or $20 - $25 an hour
Demonstrates proficiency and knowledge about technology with the ability to quickly learn and access products through banking core systems.
Connecting and chatting with members via Call Center operations and using Credit Union technology including phone systems, online chat, and email.
Researching and resolving fundamental member inquiries about member accounts, and loan applications, verifying transactions, and examining documents.
Have fun in this fast-paced environment.
Learn more about working at Embold here: http://bit.ly/clackamas-youtube
Expand your career and join the Embold Credit Union Team!

Are you looking for a job that will let you use your customer service skills and make a difference? We are looking for a Phone Center Representative to join our team and help us provide exceptional customer service to our clients. If you are an outgoing and friendly individual who loves helping people, this is the job for you!

Overview Phone Center Representatives are customer service professionals who provide customer service and technical support to customers over the phone. They are responsible for responding to customer inquiries, resolving customer complaints, and providing product information. Detailed Job Description Phone Center Representatives are responsible for providing customer service and technical support to customers over the phone. They answer customer inquiries, troubleshoot customer problems, provide product information, and resolve customer complaints. They may also be responsible for upselling products and services, processing orders, and handling customer billing inquiries. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to troubleshoot customer problems
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Ability to troubleshoot customer problems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product information
• Knowledge of customer billing inquiries
Job Experience
• Previous customer service experience
• Previous phone center experience
Job Responsibilities
• Respond to customer inquiries and provide product information
• Troubleshoot customer problems and resolve customer complaints
• Process orders and handle customer billing inquiries
• Upsell products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction