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Phone Center Representative Jobs in Georgia

Patient Service Representative, Phone Room
By Advocate Aurora Health At , Wauwatosa, 53222

Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and ...

Are you looking for a job that will let you use your customer service skills and make a difference? We are looking for a Phone Center Representative to join our team and help us provide exceptional customer service to our clients. If you are an outgoing and friendly individual who loves helping people, this is the job for you!

Overview Phone Center Representatives are customer service professionals who provide customer service and technical support to customers over the phone. They are responsible for responding to customer inquiries, resolving customer complaints, and providing product information. Detailed Job Description Phone Center Representatives are responsible for providing customer service and technical support to customers over the phone. They answer customer inquiries, troubleshoot customer problems, provide product information, and resolve customer complaints. They may also be responsible for upselling products and services, processing orders, and handling customer billing inquiries. Job Skills Required
• Excellent customer service and communication skills
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to troubleshoot customer problems
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to multitask and prioritize tasks
• Ability to troubleshoot customer problems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of product information
• Knowledge of customer billing inquiries
Job Experience
• Previous customer service experience
• Previous phone center experience
Job Responsibilities
• Respond to customer inquiries and provide product information
• Troubleshoot customer problems and resolve customer complaints
• Process orders and handle customer billing inquiries
• Upsell products and services
• Maintain customer records and update customer information
• Follow up with customers to ensure satisfaction