Payments Customer Support Manager Jobs in Minnesota

5 years of experience in customer support, with a minimum of 2 years in a leadership or management role.

Strong leadership and team management skills, with a demonstrated ability to motivate and inspire a team to achieve exceptional results.

Proven experience in handling and resolving complex technical issues effectively, preferably within a tech industry.

Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.

Exceptional problem-solving abilities and a passion for finding innovative solutions to customer challenges.

Remote-first work culture (domestic USA)

Certified Customer Experience Professional (CCXP)

Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority

Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit

Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication

Systems thinker: Zoom out to see the big picture and dive into the details when appropriate

Proven track record driving positive change in a complex environment

Offers will be reflective of the candidate’s location and experience.

Create pre-approved price matrix based on volume, device count, growth with Finance and Strategy teams

Support Finance in developing Payments billing processes and support on billing inquiries

2-3 year previous experience in payment related position

Previous experience with supporting sales team with statement analysis’ and payment related selling

Bachelor’s degree in business or related field required or equivalent additional experience