New Patient Center Liaison Jobs

Combines account management skills, business acumen, and scientific expertise to enhance value and develop collaborative relationships

Ensures effective administrative management of regional business as well as operational budgets

Records all activities within a customer response management system (e.g. VEEVA) and all expenses within Concur in accordance with FMA procedures.

At least two years’ experience in a health related system, pharmaceutical company, or managed care environment required

Displays business acumen/knowledge based on experiences such as participation in formulary process decisions

Complies with all guidelines, policies, legal, regulatory, and compliance requirements

Maintain high level of best-in-class customer experience/professionalism with a wide range of customers

More important than the best skills, however, is the right person.

Accept in-bound calls, chats, and inquiry forms and ensure optimal patient service

Answer inquiries and schedule medical appointments for people who are considering fertility treatment

Screen inquiries appropriately to help create satisfied new patients

Assist prospective patients in empathetic, efficient manner