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Partner Incentives Operations Manager Jobs in New York

Partner Experience & Operations Manager
By Lyft At New York, NY, United States
Vendor Management: Collaborate with BPO service providers to ensure adherence to contracts, service level agreements, and continuous improvement initiatives.
Experience in Lean/Six Sigma Process Excellence methodology, Green Belt Certification optimal
Strong knowledge of tooling, IT and infrastructure requirements within the BPO industry and how to best optimize technology
Budgeting and Cost Control: Develop and manage budgets for BPO operations, monitoring expenses and optimizing resources to maintain cost-effectiveness.
7-10 years of relevant experience in a Business Process Outsourcing (BPO) or other relevant environment at a leadership level
Relevant start-up, technology, and contact center experience

Are you a motivated and organized Operations Manager looking for a new challenge? We are looking for an experienced professional to join our team and help us create and manage attractive partner incentives. You will be responsible for developing and executing strategies to increase partner engagement and loyalty, while ensuring that our partners receive the best possible incentives. If you have a passion for creating innovative solutions and a drive to succeed, this is the perfect opportunity for you!

Partner Incentives Operations Manager Job Skills:

• Excellent organizational and communication skills
• Ability to manage multiple projects and prioritize tasks
• Strong problem-solving and analytical skills
• Knowledge of incentive program design and operations
• Ability to develop and maintain relationships with partners
• Proficiency in Microsoft Office Suite
• Knowledge of customer relationship management (CRM) systems

What is Partner Incentives Operations Manager Job Qualifications?

• Bachelor’s degree in business, marketing, or related field
• At least 3 years of experience in incentive program operations
• Experience in customer service or sales
• Knowledge of incentive program design and operations
• Ability to develop and maintain relationships with partners

What is Partner Incentives Operations Manager Job Knowledge?

• Knowledge of incentive program design and operations
• Knowledge of customer relationship management (CRM) systems
• Knowledge of sales and marketing principles
• Knowledge of customer service principles

What is Partner Incentives Operations Manager Job Experience?

• At least 3 years of experience in incentive program operations
• Experience in customer service or sales
• Experience in developing and managing incentive programs
• Experience in developing and managing customer relationships

What is Partner Incentives Operations Manager Job Responsibilities?