Customer Excellence Manager - Greenville, Sc
By Hubbell Incorporated At Greenville, SC, United States
3+ years of experience with SAP, including order and customer management
Demonstrated project management skillset, with capability to concurrently manage multiple initiatives concurrently
Requires 3+ years of people management of team (up to 10)
Define, develop and maintain Customer Service business processes, procedures and work instructions in compliance with business and corporate requirements.
Manage and develop a team of various customer service support staff. Maintain best-in-class customer relations
Requires 5+ years of customer service or commercial excellence experience

Are you an experienced leader looking to make an impact in a fast-paced and dynamic environment? We are looking for an Operation Excellence Manager to join our team and help us drive operational excellence across our organization. You will be responsible for developing and implementing strategies to improve operational efficiency, reduce costs, and increase customer satisfaction. If you have a passion for process improvement and a drive to succeed, this is the job for you!

Operation Excellence Manager Job Description The Operation Excellence Manager is responsible for leading and managing the organization’s operational excellence initiatives. The Operation Excellence Manager will be responsible for developing and implementing strategies and processes to improve operational efficiency, reduce costs, and increase customer satisfaction. The Operation Excellence Manager will also be responsible for developing and maintaining a culture of continuous improvement and operational excellence.

What is Operation Excellence Manager Skills Required?

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to develop and implement strategies and processes
• Knowledge of Lean and Six Sigma principles
• Ability to analyze data and identify trends
• Ability to develop and maintain relationships with internal and external stakeholders
• Ability to work in a fast-paced environment

What is Operation Excellence Manager Qualifications?

• Bachelor’s degree in business, operations, or related field
• 5+ years of experience in operations management or related field
• Experience in Lean and Six Sigma principles
• Experience in developing and implementing strategies and processes
• Experience in data analysis and trend identification

What is Operation Excellence Manager Knowledge?

• Knowledge of Lean and Six Sigma principles
• Knowledge of operations management principles and practices
• Knowledge of process improvement and optimization techniques
• Knowledge of customer service principles and practices

What is Operation Excellence Manager Experience?